New Kittie Tree: Great Customer Service

Ink in Raffine sketchbook
To enlarge, click image, select “All Sizes”

About a year and a half ago I bought a used kitty play structure for my new rescue kittens. Then they both came down with ringworm (probably from the shelter), which is very contagious and very hard to cure. I had to throw away everything they’d touched (including their play structure) that couldn’t be severely bleached. I had to isolate them for about three months, give them serious medicine that had to be specially compounded, bathe them in nasty smelling stuff, bleach every surface in the house they’d touched and every day vacuum and bleach every surface in their two rooms (spare bedroom/exercise room and bath). I had to wash my clothes after each visit to them in their isolation rooms. It was really sad having new kittens locked up like that so I spent as much time with them as I could. Finally they were declared cured and could return to the rest of the house.

I searched for another kitty tree like the one they loved. Nobody carried it around here anymore so I ordered it online about a year ago. Even though it was made by the same company, Green Duck, it wasn’t quite as sturdy as the original. A couple weeks ago I realized the top shelf was slipping and spinning on it’s pole and when the kitties jumped up on it, it kept swinging around and hitting the window. The whole top shelf was starting to tilt downhill and I could tell it would eventually fall off. I called the online merchant I bought it from and they said that Green Duck was no longer doing business with them; they said to call Green Duck directly.

Green Duck apologized and said they’d send me another one the next day (no questions asked about price, purchase date, shipping the behemoth, etc.). They were no longer making the original one so we selected this one as a replacement (and an upgrade) and it arrived two days later. This was the best customer service I’ve experienced in a very long time. They’re a great company and stand behind their products. As you can see from the drawing, Busby approves. I haven’t figured out what to do with the old one yet so I feel like a crazy cat woman now, with two kitty trees. (as if I wasn’t before!)